IT Support Services
Tailored support packages to suit your business it requirements
IT Support for your business
Maintaining your business IT can be expensive and time-consuming, impairing business operations and end-users. Managed IT support helps you to handle all aspects of your infrastructure, ensuring fast, reliable and proactive solutions to any issue that arises.
Prioritise your focus elsewhere and let us take care of your IT infrastructure. We’ll create an innovative package to meet your every need.
Wattis Group provide fully managed IT support services, across the full range of technology, allowing you to achieve your business goals, align your technology with your strategy, and focus on growing your business.
Explore our Managed IT Support Services
Choose our fully managed IT support service, and we will oversee every aspect of your IT infrastructure, from technical support to end-user management. This gives you more time to focus on what your business does best. In addition, our team of highly-trained specialist engineers and service managers are on hand to ensure your organisation keeps moving forward without disruptions.
We have carefully crafted our service offering to provide solutions that help businesses evolve how they work now and in the future. What’s more, if you already have an existing in-house IT team, you can make use of our partnership packages to ensure you escalate problems as and when they arise.
IT Support & Helpdesk
Our IT Support Technicians act as an extension of your team and are always available to offer help. We understand that your business is unique and has different needs. Therefore, we work to a ‘support by design’ policy, building a flexible service that fits your requirements. We will assign your service to one of our support pods, consisting of technical engineers who understand your service requirements and know your IT environment in detail. Our pod system is also built on flexibility, so we can quickly scale up the number of analysts and teams to meet any growing demands.
Out of Hours IT Support
Your IT services don’t just run from 9 – 5:30, Monday to Friday. As such, in our technological dependant world, you must have access to IT support services at any time, on any device, from any location. Our out of hours IT service support gives businesses peace of mind that we’ll swiftly act upon any critical issues arising for users or infrastructure.
Collaborate in the cloud with Microsoft 365, Teams, SharePoint and other Office apps. Wattis Group provide licences, integration, rollout and support of your new modern workplace solutions from the Microsoft 365 suite of apps, helping you to move away from outdated legacy systems.
Server & Infrastructure Management
Server outages can have a detrimental impact on a business, so you must resolve issues quickly. Our server management service offers assurance for your entire IT environment, including any Operating Systems (virtual and physical), and networking infrastructure. We take responsibility for ensuring these devices operate as expected. Our remote IT support monitoring system will alert us if issues arise, allowing our specialists to react and address the problem quickly. We also review your entire IT environment against best practices and make recommendations for improvement.
Managed Security & Network
Keeping your infrastructure secure while mitigating against any potential issues is crucial to maintaining your business operations. As part of our managed IT security service, our Service Continuity (SOC) and Network Operations Centre (NOC) teams implement industry best practice security standards, monitor for security alerts, react and respond to threats ahead of breach or failure.
Our IT consultancy and advisory service aligns with your IT business strategy to develop flexible, scalable technology to suit your needs. You should be able to operate with the confidence that your IT builds transformation and innovation.